A big part of the job of an Electronic Resources Librarian in a public library is guiding users through how to use our resources – that includes helping them take control of their own privacy.
California currently leads the country in considering data privacy and the steps that should be taken to protect it. Two recent laws stand out – The California Consumer Privacy Act of 2018 and the California Privacy Rights Act of 2020. Here I’d like to make an effort to provide an explanation of how the two acts work together.
Many of the privacy issues we talk about are pretty clear cut, but what about those that exist in the grey area between customer service and customer protection? The following are three scenarios I’ve recently pondered. What do you think?
The California Consumer Privacy Act has added a new level of protection for California consumers – including library users — but it’s still young. This series will track one library’s exploration of how well its vendors comply with the new laws.
It’s possible to balance privacy and usability successfully in a public library setting. It takes careful selection, communication, and education.