The IMLS grant project, ‘Privacy Advocacy Guides for Libraries’, is focused on the creation of a series of guides that focus on providing hands-on techniques for better protecting the privacy of the library as well as the privacy of library users.
As so much of life has been ‘closed down’ due to the COVID-19 pandemic, many libraries have begun to reach out to their users directly over the phone. These calls, sometimes referred to as wellness checks, come from our professional tradition of service and a genuine concern for the well-being of the users we have come to know so well and care for so deeply. This desire for checking in on our users can come into conflict with our ethical charge to protect user privacy and confidentiality regarding library use. Before jumping into action, take time to think about the purpose of the calls and how they will be done. The guidelines below were developed to help libraries consider if, and how, staff can make calls to users.