Privacy in libraries isn’t just about safeguarding patron records or internet usage. It’s about making patrons feel welcome when they enter the building, that they know that their pursuits are their own, and that we’re there to assist them without judgment. Privacy matters. Privacy allows us free movement across the intellectual spectrum. It allows us the freedom to pursue whatever topic we find call to us. Privacy gives us the ability to pursue our passions without fear of surveillance or oppression. What can be more liberating and inclusive than that?
Technology and digital data have made it easier to provide personalized online experiences. But people are often surprised to discover how much privacy they trade for those personalized experiences. How do libraries find that balance between customer service and privacy?