Many of the privacy issues we talk about are pretty clear cut, but what about those that exist in the grey area between customer service and customer protection? The following are three scenarios I’ve recently pondered. What do you think?
The California Consumer Privacy Act has added a new level of protection for California consumers – including library users — but it’s still young. This series will track one library’s exploration of how well its vendors comply with the new laws.
It’s possible to balance privacy and usability successfully in a public library setting. It takes careful selection, communication, and education.
As communities struggle with the COVID-19 pandemic, libraries are faced with the decision to institute contact tracing, monitoring who comes into the library and restricting access to those who don’t provide their personal information. Libraries should only perform contact tracing when mandated by public health or local officials. If your library is required to perform contact tracing there are specific ways that you can go about it that minimize the risks to users.
Even during a public health emergency, libraries should continue to adhere to their mission and stand by the law and ethical standards that govern the provision of library services.