Welcome back to our series on information fiduciaries and libraries! We introduced the concept of information fiduciaries in Part One. In this series entry, we will focus on libraries as possible information fiduciaries.
The Resolution on the Misuse of Behavioral Data Surveillance in Libraries, recently passed at ALA Midwinter, calls for libraries and vendors to reject behavioral data surveillance of patrons. While we are familiar with the concept of data surveillance, the last item in the resolution contains something that some in the library world are not as familiar with – information fiduciaries.
A big part of the job of an Electronic Resources Librarian in a public library is guiding users through how to use our resources – that includes helping them take control of their own privacy.
Many of the privacy issues we talk about are pretty clear cut, but what about those that exist in the grey area between customer service and customer protection? The following are three scenarios I’ve recently pondered. What do you think?
The California Consumer Privacy Act has added a new level of protection for California consumers – including library users — but it’s still young. This series will track one library’s exploration of how well its vendors comply with the new laws.